Refund policy

Return and Refund Policy

Because coffee is a food product, we cannot accept returns or exchanges of opened or unwanted coffee products. However, we want you to be happy with your order.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and, when applicable, photos showing the issue. We will review the issue and, when appropriate, arrange a replacement or refund.

Order Issues

If you believe your package has been lost in transit or there is another problem with your delivery, please contact us so we can investigate the shipment.

Change of Mind

Due to the perishable nature of coffee and food-safety considerations, we generally cannot accept returns or provide refunds because of personal taste preferences, ordering the wrong product or grind, or simply changing your mind after an order has been processed.

Cancellations and Order Changes

We begin processing orders quickly. Once an order has entered production or fulfillment, we may be unable to cancel it or make changes to the order.

Refunds

If a refund is approved, it will be issued to the original payment method. Processing times after a refund is issued depend on your bank or payment provider.

Contact Us

If you have a problem with your order, please contact us through the contact information provided on our website and include your order number so we can assist you.