Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Pack & Pour Coffee!
The terms “we,” “us,” and “our” refer to Pack & Pour Coffee. Pack & Pour Coffee operates this store and website, including all related information, content, features, tools, products, and services provided to you (the “Services”). Our online store is powered by Shopify.
These Terms of Service (“Terms”) describe your rights and responsibilities when you access or use our Services.
By visiting, interacting with, or using our Services, including purchasing products from our store, you agree to these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you should not use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you have provided any consent required for your minor dependents to use the Services.
You agree that information you provide when using our Services, including contact, billing, payment, and shipping information, will be accurate, current, and complete.
You are responsible for maintaining the security of your account credentials and for activity occurring through your account.
SECTION 2 – OUR PRODUCTS
We make reasonable efforts to accurately describe and display our products. However, product colors, packaging, labels, and appearance may vary from what appears on your screen.
Coffee is an agricultural and food product. Natural variations in beans, roasting, grinding, aroma, and flavor may occur between batches and are not necessarily defects.
Product descriptions, availability, packaging, pricing, and other product information may be changed without notice.
We reserve the right to discontinue products or limit quantities available to any person, household, geographic region, or jurisdiction.
SECTION 3 – ORDERS
Submitting an order constitutes an offer to purchase products from Pack & Pour Coffee.
We reserve the right to accept, decline, limit, or cancel an order when reasonably necessary, including because of product availability, suspected fraud, pricing or listing errors, or other circumstances affecting our ability to fulfill the order.
Payment must be successfully processed before an order can be fulfilled.
Please review your order carefully before submitting it. Because orders may enter production or fulfillment quickly, we cannot guarantee that an order can be changed or canceled after it has been placed.
Returns, replacements, and refunds are governed by our Return and Refund Policy.
SECTION 4 – PRICES AND BILLING
Prices, discounts, promotions, and product availability are subject to change without notice.
The price charged will generally be the price displayed when your order is placed, subject to correction of obvious errors.
Unless otherwise stated, displayed product prices do not include applicable taxes, shipping charges, customs duties, or other charges that may apply.
You agree to provide accurate and current purchase, billing, payment, and account information.
You represent that you are authorized to use any payment method submitted for a purchase.
SECTION 5 – SHIPPING AND DELIVERY
Shipping and delivery dates are estimates and are not guaranteed.
Orders may be produced and shipped by third-party fulfillment partners on our behalf.
We are not responsible for delays caused by carriers, severe weather, customs processing, incorrect delivery information supplied by the customer, or other events outside our reasonable control.
If an order is damaged, incorrect, defective, or appears to have been lost in transit, please contact us in accordance with our Return and Refund Policy.
SECTION 6 – INTELLECTUAL PROPERTY
The content available through our Services, including our brand names, logos, designs, product names, written content, graphics, photographs, and other materials, is owned by Pack & Pour Coffee or used with permission from applicable licensors.
You may use our Services for lawful personal and non-commercial purposes.
You may not reproduce, distribute, modify, sell, republish, or commercially exploit our protected content without permission, except as permitted by law.
Shopify and other third-party names, trademarks, and logos belong to their respective owners.
SECTION 7 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES
Our Services may provide access to tools, applications, integrations, or services provided by third parties.
We do not necessarily control these third-party services. Your use of third-party services may be subject to separate terms and privacy policies established by those providers.
We are not responsible for third-party websites, services, products, or content except to the extent required by applicable law.
SECTION 8 – THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
We are not responsible for the content, accuracy, security, policies, or practices of third-party websites.
You should review the applicable policies and terms before purchasing products or providing personal information through a third-party website.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Pack & Pour Coffee is powered by Shopify, which provides technology that enables us to operate our online store.
Sales and purchases made through our store are transactions directly between you and Pack & Pour Coffee.
Shopify is not the seller of the coffee or other products offered by Pack & Pour Coffee and is not responsible for fulfillment of your purchase.
SECTION 10 – PRIVACY
Personal information collected through our Services is handled in accordance with our Privacy Policy.
Because our store is hosted by Shopify, Shopify may collect and process information associated with your access to and use of our Services in order to provide its platform and related services.
Other service providers may also process information as necessary to provide payment processing, fulfillment, shipping, analytics, marketing, customer service, and other business functions.
Please review the Privacy Policy published on our website for additional information.
SECTION 11 – CUSTOMER FEEDBACK AND REVIEWS
If you submit reviews, comments, suggestions, photographs, ideas, or other content to us, you represent that you have the right to provide that material.
You agree not to submit content that violates another person's rights or applicable law or that contains malicious software.
Where permitted by law, you grant us permission to use customer feedback and reviews for operating, improving, and promoting our business and Services.
SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, transit times, availability, or other information.
We reserve the right to correct errors or inaccuracies, update information, and cancel or modify affected orders when appropriate and permitted by law.
SECTION 13 – PROHIBITED USES
You may use our Services only for lawful purposes.
You may not use our Services to violate applicable laws; infringe intellectual property rights; transmit malicious software; engage in fraud; harass or harm others; collect personal information unlawfully; send spam; interfere with website security; attempt unauthorized access; or otherwise misuse the Services.
We may restrict or terminate access to the Services when we reasonably believe these Terms have been violated.
SECTION 14 – TERMINATION
We may suspend or terminate access to some or all of the Services when permitted by law, including in response to misuse of our website, fraud, security threats, or violations of these Terms.
Provisions that by their nature should continue after termination will remain effective.
SECTION 15 – DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, our website and Services are provided on an “as is” and “as available” basis.
We do not guarantee that access to our website will always be uninterrupted, timely, secure, or error-free.
Nothing in these Terms excludes warranties, guarantees, or other consumer rights that cannot legally be excluded.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Pack & Pour Coffee and its service providers, contractors, affiliates, and licensors will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the Services.
Nothing in these Terms limits liability that cannot legally be limited or excluded.
SECTION 17 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Pack & Pour Coffee and its affiliates, service providers, contractors, licensors, and representatives from third-party claims arising from your unlawful use of the Services, violation of these Terms, or infringement of another person's rights.
SECTION 18 – SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed as necessary.
The remaining provisions will continue in effect.
SECTION 19 – WAIVER AND ENTIRE AGREEMENT
Our failure to enforce a provision of these Terms does not constitute a waiver of that provision.
These Terms, together with policies and other terms incorporated into them, constitute the agreement governing your use of the Services.
SECTION 20 – ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our consent.
We may assign or transfer our rights and obligations as permitted by applicable law.
SECTION 21 – GOVERNING LAW
These Terms and any separate agreements through which we provide Services will be governed by applicable federal law and the laws of the State of New York, without regard to conflict-of-law principles, except where applicable consumer law requires otherwise.
SECTION 22 – CHANGES TO THESE TERMS
We may update these Terms from time to time by publishing an updated version on our website.
When required by applicable law, we will provide notice of material changes.
Your continued use of the Services following the effective date of updated Terms constitutes acceptance of those Terms to the extent permitted by law.
SECTION 23 – CONTACT INFORMATION
Questions about these Terms of Service or an order may be directed to:
Pack & Pour Coffee
Chittenango, New York
United States
Phone: 315-886-1939
Additional contact information is available through our website at packandpourcoffee.com.